Determination of consumer satisfaction: a basic step for quality improvement of an occupational hygiene service.
Kahan E, Peretz C, Rybski M, +1 more·Occupational medicine (Oxford, England)
In order to define priorities for improvement of the Occupational Hygiene Service, Institute for Occupational Health, Tel Aviv University, consumer satisfaction was evaluated by postal questionnaire. The questionnaire covered items on service accessibility and quality, including staff courtesy and respect for the consu…