Learning from safety incidents in high-reliability organizations: a systematic review of learning tools that could be adapted and used in healthcare.
Serou Naresh, Sahota Lauren M, Husband Andy K, +3 more·International journal for quality in health care : journal of the International Society for Quality in Health Care
OBJECTIVE: A high-reliability organization (HRO) is an organization that has sustained almost error-free performance, despite operating in hazardous conditions where the consequences of errors could be catastrophic. A number of tools and initiatives have been used within HROs to learn from safety incidents, some of whi…