Improving Equity in Access to Appointments: Impact of Spanish-Language Fast Pass Messaging in an Academic Health System.
Grob Jennifer, Navar Jasmine, Lopez Hillary, +4 more·The Journal of ambulatory care management
OBJECTIVE: Patients with limited English proficiency often face barriers to accessing timely care. We evaluated whether Spanish-language Fast Pass messaging, combined with two-way Short Message Service (SMS) functionality, increased appointment acceptance rates among Spanish-preferring patients while maintaining equita…