Soft governance and attitudes to clinical quality in English general practice.
Sheaff Rod, Sibbald Bonnie, Campbell Stephen, +6 more·Journal of health services research & policy
OBJECTIVES: English primary care organisations (primary care groups and trusts - PCGs, PCTs) were, and are, responsible for the quality of general practice but lack hierarchical structures and, frequently, contractual relationships through which to influence it. The theory of soft governance describes how managers can…