The quality, safety and governance of telephone triage and advice services - an overview of evidence from systematic reviews.
Lake Rebecca, Georgiou Andrew, Li Julie, +4 more·BMC health services research
BACKGROUND: Telephone triage and advice services (TTAS) are increasingly being implemented around the world. These services allow people to speak to a nurse or general practitioner over the telephone and receive assessment and healthcare advice. There is an existing body of research on the topic of TTAS, however the di…