Monitoring Use of Language Interpreting Services for Patients with Limited English Proficiency: Methods to Match Patient Medical Records with Interpreter Billing Logs.
Mukherjee Neha, Lee Roy, Ngyuen Nhat, +3 more·Journal of general internal medicine
BACKGROUND: Over 60 million patients in the USA have limited English proficiency (LEP) and experience barriers in care. Still, there exists no standardized method of monitoring the utilization of language interpreting services (LIS). OBJECTIVE: To introduce a methodological approach to systematically monitor utilizati…