Technology usage, quality management system, and service quality in Thailand.
Sivabrovornvatana Nilubon, Siengthai Sununta, Krairit Donyaprueth, +1 more·International journal of health care quality assurance incorporating Leadership in health services
PURPOSE: This article aims to explore the relationship between technology and quality management for enhancing Thai hospital service quality. DESIGN/METHODOLOGY/APPROACH: The paper presents the findings of an exploratory study that investigates service quality from the customer and service provider perception. In-dept…