What Determines the Surgical Patient Experience? Exploring the Patient, Clinical Staff, and Administration Perspectives.
Mazurenko Olena, Zemke Dina, Lefforge Noelle, +2 more·Journal of healthcare management / American College of Healthcare Executives
Hospitals are increasingly concerned with enhancing surgical patient experience given that Medicare reimbursements are now tied in part to patient satisfaction. Surgical patients' experience may be influenced by several factors (e.g., integration of care, technical aspects of care), which are ranked differently in impo…